How do I stay with E.ON when I move home? Please only contact us if you’re about to run out of credit or you already have.

From small scale Combined Heat and Power (CHP) to industrial energy generation, financing to energy management, and Virtual Power Plant solutions to remote maintenance, we’ve got your energy needs …

If you're from the NHS Test and Trace service and need to get in touch, call us on 02476 192000.

If you wish to receive letters or bills in braille, call us on 0345 052 0000. Or, you can call our moving home team on. You can do this by answering a couple of questions in our "Moving home? The step-by-step integration of innogy will enable us to significantly strengthen our offering in the areas of energy networks and customer solutions. We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. If you have a prepayment meter (you top up by key or card), please call us on 0345 303 3040, If your enquiry is about Smart Pay As You Go (topping up online), please call us on 0345 366 5996Â. If you're not sure who your current electricity supplier is, you can find out at energynetworks.org. Register now at E.ON.

To talk to us about making a payment, providing us with meter readings or if you have a question about your bill, call us on 0345 052 0000. So that we can find the right tariff for you, we need to start by asking you a few quick questions. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.. We need your new address to send a final statement of your account and if you’re due a refund we can make sure that this sent as soon as possible, or if you owe us money so we can help make sure you know this is due and avoid unknowingly leaving a debt. After we’ve talked to you, we’ll be able to send you any refund that you’re due. If you pay by Direct Debit, the date we’ll take this payment from your bank will be shown on your bill (giving at least 10 working days notice). By combining the activities of E.ON and innogy step-by-step in the next months, we will be able to realize significant synergies. If you have an E.ON smart meter, we can provide a new display. If you manage your account online you can view your bill within 24 hours of giving us your final meter readings. The new E.ON is particularly attractive for investors.

If you were/are supplied by E.ON at the home you’re leaving, you’ll need to give us the following information when you get in touch: If you’re moving into a house supplied by E.ON and weren’t supplied by us at your previous home, you’ll need to give us the following information when you get in touch: We recommend you let us know no later than 2 days after you move in to your new home. For further information about how we're helping our customers please see our dedicated page.

With increasing regulatory pressures, businesses are exploring new ways to help drive your business towards zero CO2 with zero risk. Our lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturday. We’re now ready to continue installing smart meters after making changes to our installation process.

Create an online account and get exclusive benefits - paperless billing, keep track of payments, and submit meter readings online. We can then send your refund as a cheque. If you've already moved in, your first meter readings - take them as soon as you get into your new home. If you've left us in the last 18 months you can log in to your online account and check if you have a credit balance. If you were supplied by us in your old home, but you’re not currently in your new home, your Direct Debit will only take effect once we've taken over supply for your new home. If you don’t give us a read, we’ll estimate your use or use readings from the person who moved out.

if your new home is bigger or smaller), we’ll let you know at least 10 working days in advance as part of the Direct Debit Guarantee. How can I find out if I've still got any credit with you? If our opening times are different, we'll let you know. Email address is not valid, please enter a valid email address. Mention why you're calling, and we'll direct you through to the right person. Meter readings for when you moved out, if you would like us to read the meter we need at least 10 working days’ notice. If you've suffered a personal loss recently, call us on 0333 202 4841 and we'll do all we can to make any enquiries as easy as possible. What do I do with my display? Please give us a call, we need to check everything’s up to date. I’ve just moved in and there's a smart meter, but not a separate display. Please see our dedicated page to see how we're managing installations. If you want to make a complaint, or talk to us about an existing complaint, call us on 0345 052 0000. We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. If you pay by cash or cheque, the balance will need to be paid by the date specified on the bill.
Alternatively, depending on your query, you can also contact us on the numbers below. Your Direct Debit will continue to be taken on the same date. Talk to us today to see if we can help you do the same. I have a smart meter, how often will I be billed? Details of who'll be taking responsibility for the property moving forward, for example the new occupier or the landlord if it was rented. What happens if I’ve got a credit or money left to pay after I’ve moved? Don’t worry we'll talk you through these. your final meter readings (if you'd like us to read your meter we'll need at least 10 working days' notice).

If your credit's over £1000, we’ll need to check this before we issue a refund, so this may take us a bit longer than 7 working days. If you have a forwarding address for the previous occupier, you can also write this in small text on the envelope as this will help us send their bills to the right address. Please enter a valid number, Postcode invalid please enter a valid post code, Please enter date in the following format dd/mm/yyyy, Meter reading must be a valid decimal value, Complaints handling procedure (pdf, 41KB), Guaranteed Standards of Service (pdf, 1.12MB), Maintenance and Contingency plan (pdf, 44KB), You can read more about how we use cookies and how you can control them. Our dedicated Bereavement Team will support you through this difficult time. You can read more about how we use cookies and how you can control them. It's hard work moving home, but telling us doesn't have to be. If you don't give us a read, we'll estimate your use or use readings from the next person who moves in. What information will you need from me if I am moving home? If you are have a prepayment meter we may ask for the settings on the front of the meter.

If you previously paid by Direct Debit we'll have automatically refunded your account. Our adviser will explain this to you during your call. The new E.ON: intelligent power grids and customer solutions If you're with us, or thinking about joining us, please contact us on 0345 052 0000.

The easiest way is to complete the moving home form to let us know you’ve moved out and register for bill reminders. How do I find out who supplies my new home? If you’re moving home, please leave your smart display at your property so the new householder can benefit from using it. You could leave it somewhere they can find it, such as a kitchen worktop or counter. Alternatively, for customer enquiries, please call us on 0345 052 0000. If you prefer to talk on the phone, you can find our full list of telephone numbers so that you can find the E.ON service for you. When you give us your final meter readings we’ll update your account and use these to work out and send you your final bill (if you managed your account online, we’ll send you an email to let you know your bill is ready to view in your account). We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. Please make sure both email fields are matching. If you’ve topped up via our website or app, your payments maybe taking longer than normal to reach your meter, we working on fixing this - please don’t try to make another payment. You can read more about how we use cookies and how you can control them. Please note that due to the impacts on our colleagues during the Covid outbreak, some services may not be available through live chat. You can read more about how we use cookies and how you can control them. Please have your E.ON account number, payment amount and card payment details ready. We’re open weekdays 8am to 8pm, and 8am to 6pm on Saturdays. Read more online. I’m moving home. If you previously only had electricity or gas and we’ll now be supplying both, the amount of your Direct Debit will be reviewed. Simply cross out your address, write on the envelope in large text “Return to Sender – No longer at this address” and put it in a post box. If you have a speech or hearing impairment, you can use text relay to talk to us.

Just put 18001 in front of the E.ON phone number you want to call. Start here" section, and we'll take all the information we need about your move. Meter readings for when you moved out. If you were supplied by E.ON in your old home and haven’t let us know you’ve moved out, just Answer a couple of questions in our "Moving home?

When should I let you know I'm moving home? Just call us so we can check what type of meter you have and arrange for a smart technician to visit your property.


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