A map showing their head office location can be found below. This was borne out in our snapshot investigation into how long energy companies keep customers waiting, where Scottish Power was the slowest company to answer the phone. Called to ask why. Compare Gas & Electricity More phone calls & maybe even a complaint to ofgem this time. These include both fixed-rate and variable rate options. This company's management systems are somewhere between non existent and utterly, utterly chaotic.
I'm transferring from Scottish Power to Octopus Energy as they've nearly tripled the monthly bill, and now they want an extra £155 to finish. But we didn't because we started at zero. Direct debit customers paid £117 more per year, based on a medium energy user. It’s quick and easy to compare SSE energy tariffs against other leading suppliers with Utility Saving Expert.
Our Test Labs compare features and prices on a range of products. Scottish Power wrongly chased me for… a debt they falsley and criminally created. But they'd do an agreed read. Customers weren’t particularly positive about Scottish Power's customer service, either. The best companies manage more than 80%, but lowest-scoring firm Together Energy managed less than a quarter.
So on this phone call I told them to take me to court something is not right. This has been going on now for months. Scottish Power reviews SSE has an ‘Bad’ Trustpilot rating of 1.4 out of 5 stars based on 965 customer reviews. PLEASE go elsewhere for service, the continual threats and stress this has caused from a supposed leading national company is nothing short of shambolic.
The guy at SP agreed it was an emergency an put me through to the RPU ? what the hell is wrong with this company, Had energy with this company over 2 years ago. UtilitySavingExpert.com Ltd’s gas and electricity energy comparison service is provided by Energylinx – Registered Address: e-centre, Cooperage Way Business Village, Alloa, FK10 3LP. Taxi Insurance, Useful Information They were not taking the direct debit and we were continuing to use electricity! Same thing happened again.
At this point I only had a few weeks left on my final bill payment. Contact Us Then today after almost half an hour on hold they cut me off!Their customer service is shocking and they don’t seem to have a clue what they are doing. After many times contacting Scottish Power still didn't get gas top up card, just hearing sorry and send it tomorrow. To be told they won't be doing that due to covid. Later on, it became known as Southern Electric.
Protested. After way in excess of 30 hours of phone calls to them, they admitted they were wrong. SSE were acquired by OVO in January 2020. DO NOT GO NEAR THIS COMPANY..it’s an absolute joke. But it puts me off EVER wanting to use Scottish power as a supplier. You can also use social media to contact SSE via Facebook and Twitter. Car Insurance About Us What more do I have to do? It seems like all these reviews are the same with Scottish Power simply demanding large amounts of money for no reason. I have just had to pay nearly £1191 today because the bailiffs came round my house with a warrant of entry letter. Of course there is. I don't understand how a huge company like this can take so much money from so many people. News. If you need to email the provider, you can use their online enquiry form found on their website. Absolutely awful purchased a property and there meter had been tampered with and the electric board removed it. Worst company everHad smart meters installed with no way to top up when phoning threw I get pushed from pillar to post one lady took 45 payment to be taken off a debt instead of applied to my electric machine I have 2 small children and no way to warm my home let alone fed bath or wash my children and then to get this as a response is a joke!!!! it's so frustrating. It now claims it will be the first big company to generate only renewable electricity, and that this will happen ‘very soon’. Scroll down to find out how Scottish Power fares on complaints handling, how quickly it responds to customers and what customers think of its prices. Looking for SSE business energy? All suppliers, including SSE, are required to provide information about the mix of fuels they use to generate the electricity they supply to their customers. OVO Energy is the UK’s leading independent energy supplier, with a mission to “bring clean, affordable energy to all.”.
I had a total faff on with two other companies last year, then this woman from Scottish power accosted me and said they could do our gas and electric in our 2 bed semi for £50 a month. Scottish Power was already the largest producer of wind energy in the UK, generating more than 2,000MW. Pet Insurance DISGUSTING. Travel Insurance Business Electricity Scottish Power generates its own electricity, largely through renewable sources.
NEVER ,EVER USE THEM. Energylinx provides the gas and electricity energy comparison service for UtilitySavingExpert.com Ltd and is fully accredited to the Ofgem Confidence Code.
We asked what the difference in tariff was. Try Which? Only small supplier Together Energy finished with a lower score. In January 2020, OVO Energy acquired SSE, this has meant that more than five million UK homes have their gas and electricity supplied by OVO. Giving you confidence in the knowledge that the projected costs are calculated in accordance with approved industry standards. Remember that these are user submitted reviews and cannot therefore be accurately verified. Finally after numerous calls & a complaint matter was resolved (or so I thought) a year later yes you guessed it yet another bill. Scottish Power’s customers rate its bills, customer service, digital tools and value for money as poor. They moved us to an online account, promising that this would mean there was no exit fee.
Compare Electricity If you value your mental health stay far far away. Compare Gas Radioactive g/Kwh / 0.00031134 / 0.007.
MY OPINION IS STAY AWAY FROM THIS COMPANY. You are disgusting. Oh... and never pay by direct debit because then they have your bank details and will just take money willy nilly. Nuclear / 5% / 19% I can say is something strange is going on in that company they are robbing people. But same thing again. July: Scottish Power announced the loss of 120,000 customers in a year, so it now supplies around 4.75 million customers. Apparently I can now leave them and go with another provider, but I am on tenterhooks because I wouldn't be surprised if SP fook it up and say I still owe money so I won't be able to leave. The worst customer service I’ve received anywhere ever, disgusting. The environmental impact of this fuel mix must also be disclosed. It also announced a 50% drop in earnings for its generation and supply business.
Only the latest review will count in the company's TrustScore. Then 4 days ago I write another review about my experience with Nicole. A couple of weeks back I had major issues with Scottish Power, and their initial attempts to resolve was poor. Company reg: 09101695 I opened a direct debit in October paying £23 a month until in April I was told I’m somehow overdue them £183, after many phonecalls, texts and threatening emails from Scottish Power on a daily basis (including that debt collectors would be coming to my door) I find out for myself that they have mistakenly opened 2 accounts in my name at separate flats in the same block, meaning I have 1 account which I’ve wrongly been paying into and 1 account in debt which the gas bill has been coming out of. We are paying another supplier and they're still chasing us. Months down the line I get a text message saying I am owing over a thousand pounds for the electric and to set up a payment plan etc. What a joke of a company. After an afternoon hanging on the phone was told they would email us to tell us how to raise a complaint. Over the past couple of years it has closed its coal-fired power stations and sold off its gas plants. You are tied to them forever unless you pay off the false bill that they say you owe. We use cookies to allow us and selected partners to improve your experience and our advertising. We are just being passed from pillar to post and lied to and to be honest they're making me ill. Avoid them at all costs. Energy Guides Don't answer genuine questions.
All rights reserved. Natural Gas / 65% / 41% When I asked where am I supposed to live if I haven’t got an electric meter she told me I should “look for alternative accommodation” and told me they wouldn’t be providing me with a meter or 1 for the foreseeable future. It caused massive amounts of stress and they also passed the debt to a debt collection company ileagly on two occasions, who harassed me and gave me a black-listed credit rating.
I email him 2 times asking for a response and its like talking to a brick wall. Unbelievable. Privacy Policy From sore experience - they employ the most horrendously incompetent staff, who make a bad situation worse when you try to resolve the issue.Stay well clear of these proven crooks and their team of poorly recruited, ill-trained, incompetents, who are happy to operate in Scottish Powers criminal shadow and happily make life difficult for honest people.The millions in fines they are often forced to stump up is not enough.
The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April.
They assured us they had. Hi Warren, I am really sorry to hear about the issue you are having with your account, I am really sorry to hear about the issues you have had with your billing, To allow me to investigate and escalate the issues you have been experiencing, can I ask that you send me some details please? Paid immediately by debit card, and only when we had paid were we told that what we had paid included an extra £30 exit fee.
Use Which? Nasty people, nasty company* IN RESPONSE TO THE REPLY BELOW (ERIN) I'm not explaining myself for a 3rd time only to be lied to again do you see my point? June: Scottish Power customers on its standard variable tariff saw their bills increase by 5.5% on average.