I have stayed many times at this hotel but this time was very disappointing, the restaurant has been closed and while the rooms were tidy the carperts were a mess. Sincerely, Courtney Assistant Front Office Manager, Dear William, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. The hotel has undergone a name change and re-branding as of the 10th February. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager, Dear Briseida, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Sincerely, Courtney Assistant Front Office Manager, Dear Adam, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. See 2,649 traveller reviews, 358 candid photos, and great deals for Grosvenor Hotel Adelaide, ranked #45 of 66 hotels in Adelaide and rated 3 of 5 at Tripadvisor. Adelaide Convention Centre is minutes away. I am most horrified to read about your experience with one of our hotel's receptionist. Whether you are a small group of 10, or a larger group, the Grosvenor Hotel offers an ideal setting for your guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. WiFi is free, and this hotel also features dry cleaning service and concierge services. We are currently working closely with the housekeeping management & team to improve the standards throughout the hotel. Grosvenor Hotel Adelaide offers 181 air-conditioned accommodations with hair dryers and irons/ironing boards. I completely agree that the customer service was not okay at all during your stay and I am highly disappointed in my team. Warm regards, Courtney, Assistant Front Office Manager, Dear Varun, We very much appreciate your comments and honest feedback regarding your recent stay at the Grosvenor Hotel Adelaide. See 2,651 traveler reviews, 358 candid photos, and great deals for Grosvenor Hotel Adelaide, ranked #45 of 67 hotels in Adelaide and rated 3 of 5 at Tripadvisor. Unfortunately, being an older hotel, the building itself has a centralised air-conditioning system, due to which we do not have individual temperature controls in the room. This hotel is open for business and your health and safety is our absolute priority. The Grosvenor Hotel Adelaide is a economy hotel, superbly located opposite the Adelaide Convention Centre, Adelaide Festival Centre and Adelaide Casino in the heart of the cultural boulevard of North Terrace. Please again accept my most sincerest apologises I am truly sorry if your stay did not meet full expectations, however it is our hope that we can have the opportunity to welcome you back in the near future. Entrance and reception is via Mercure Grosvenor Hotel Adelaide. Also not sure why I was being charged for a carpark when we were asked if we needed it whilst we were checking in, and we said no. Please note that there is a 1.3% surcharge when you pay with a credit card at the hotel’s reception desk. Lady who I met for my check in needs intense customer service training. We sincerely apologise for any inconvenience and discomfort you experienced during your stay, but we would like to thank you for identifying an under-performance in our cleaning standards. The room had an odd smell and on top of that someone was smoking on the balcony near us which kept coming into our room. Sincerely, Danielle Assistant Night Manager, Dear Rebecca, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. We have introduced intensified hygiene & prevention measures to ensure your safety and are accredited under The ALLSAFE label. The carparks provided were so tiny we couldnt get in the spaces and ended up paying for parking a block down at a multi level at $36 a day. Sincerely, Courtney Assistant Front Office Manager, Dear Susan, Thank you for being an ALL Loyalty member! View deals for Grosvenor Hotel Adelaide, including fully refundable rates with free cancellation. Offering a wide variety of room types that fits the needs and budgets of all travellers. Good spot to stay, even better when going to the footy. Some basis courteous communication would have been nice. I am most horrified to read about your check in experience with our hotel. Offering a wide range of rooms & suites makes this the ideal choice for business, meeting & leisure travellers. When we got there we had a note saying no hot water due to emergency maintenance. Business guests enjoy the breakfast. From AU$66 per night on Tripadvisor: Grosvenor Hotel Adelaide, Adelaide. Now £49 on Tripadvisor: Grosvenor Hotel Adelaide, Adelaide. The eco-friendly Grosvenor Hotel Adelaide also features laundry facilities, dry cleaning/laundry services, and a safe deposit box at the front desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I sincerely hope that you will give us the chance to welcome you back in the near future. Lady did not tell me that there was no room service, there was no restaurant and how breakfast worked - no communication whatsoever. Wendy M. Business - 14/04/2021 Confirmed reviews ALL. No sleep in. Offering a wide range of rooms & suites makes this the ideal choice for business, meeting & leisure travellers. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. Very helpful friendly staff. The wonderful staff have always been a joy to see and catch up with. Stay at this 3.5-star romantic hotel in Adelaide. Televisions come with cable channels and pay movies. I'd personally like to thank you for recognising Manoj, one of our hotel’s Assistant Manager's I look very forward to showing him your review. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. It is just 2 minutes’ walk from Adelaide Casino. Please accept my sincerest apologises for your overall experience at our hotel and our reception team. There are 5 ways to get from Grosvenor Hotel Adelaide to Adelaide Parklands by train, bus, taxi or foot. Why not stay with Hilton Adelaide and receive a complimentary upgrade to a deluxe room, the Adelaide Meridien where every dollar from your booking will be donated to Ronald McDonald House Adelaide, or Mercure Grosvenor Hotel Adelaide which is perfectly positioned to tap into surrounding hospitality and shopping precincts. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. Private enclosed outdoor parking (Paying). Katrina Solo - 10/04/2021 Confirmed reviews ALL, The hotel and room were clean and the staff extremely helpful I got a later check out as my flight wasn’t until later in the day, Rebecca Families - 09/04/2021 Confirmed reviews ALL. I would like to thank you for bringing to our attention these areas of concerns; appropriate measures will be taken. I went back to the desk and asked if my cancelled breakfast cost could be put towards a larger room. Anonymous Couples - 11/04/2021 Confirmed reviews ALL, We liked the person at the front desk, everything else was good especially for the price with the exception of the air conditioning unit the neighbour beside us used all night, possibly isolating the fan by creating a insulated box could be a solution! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See 2,647 traveller reviews, 358 candid photos, and great deals for Grosvenor Hotel Adelaide, ranked #45 of 65 hotels in Adelaide and rated 3 of 5 at Tripadvisor. Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels. I am very sorry this isn't the breakfast you were hoping for, I will share your feedback with our management team. Peter M. Couples - 12/04/2021 Confirmed reviews ALL. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Couples - 12/04/2021 Confirmed reviews ALL, Service and location were great however the room smelt of smoke, spending the night in the room the smell irritated my partners and I’s throats for the rest of our week long trip away. Book Grosvenor Hotel Adelaide, Adelaide on Tripadvisor: See 2,653 traveler reviews, 358 candid photos, and great deals for Grosvenor Hotel Adelaide, ranked #45 of 67 hotels in Adelaide and rated 3 … Please accept my sincerest apologises for your overall experience at our hotel and our reception team. Sincerely, Courtney Assistant Front Office Manager, Dear Sharon, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. Anonymous Families - 12/04/2021 Confirmed reviews ALL, Very good guys Hotel is located in the city centre Good price, Room had an odd smell, no hot water and the response from staff was inadequate, Viki Couples - 12/04/2021 Confirmed reviews ALL. Grosvenor Hotel Adelaide is open for business and your health and safety is our absolute priority. Nestled up the east end of Perth City, we can offer a tailor-made experience that your guests are sure to remember. While I'm pleased to read you found our location great, it however saddened me to read that was all you liked about your stay with us. The room was hot and smelt musty every time we walked back in. I am very sorry this isn't the breakfast you were hoping for, I will share your feedback with our management team. I entered my credit card details at the time of the booking and she went back and forth arguing saying she needed to see my card physically. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager, Dear Nicole, We very much appreciate your comments and honest feedback regarding your recent stay at the Grosvenor Hotel Adelaide. I was happy to read out numbers however she insisted on seeing a physical card? Sincerely, Courtney Assistant Front Office Manager, Dear Michael, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. Adelaide Convention Centre is minutes away. I went to my room. Overall, the place didn't feel like a nice place that we could just relax, it felt like a cheap hotel with a bad smell that made us wonder how clean it was. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. A cleaner got into the lift with us making 3 people in the lift even though it was clearly signed that as a result of COVID regulations there should only be 2 people in the lift. The staff at the front desk were very friendly and helpful. Very easy to get to, plus very well located. Mercure Grosvenor Hotel Adelaide is an ideal starting point for visiting Art Gallery of South Australia. I will share your review with employees for much needed improvement on their communication and friendliness towards our guests and to make sure our guests aren't left feeling like this. I apologies for any inconvenience this may have caused. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and FREE Wi-Fi internet throughout. Harry Couples - 12/04/2021 Confirmed reviews ALL. My other frustration was after a very big night on the Saturday night I stopped at Reception on my way in & arranged for a 12 noon late check out & was assured this would be fine. :), Iain Solo - 10/04/2021 Confirmed reviews ALL. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Book Grosvenor Hotel Adelaide, Adelaide on Tripadvisor: See 313 traveler reviews, 135 candid photos, and great deals for Grosvenor Hotel Adelaide, ranked #59 of 67 hotels in Adelaide and rated 2.5 of 5 … I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. All rooms have modern furnishings. See 2,651 traveler reviews, 358 candid photos, and great deals for Grosvenor Hotel Adelaide, ranked #45 of 66 hotels in Adelaide and rated 3 of 5 at Tripadvisor. We apologies for any discomfort you experienced during your stay. How are you - how has your day been - she knew I was coming from VIC as she checked my drivers license could have asked how was the drive how was the flight? The inclusive room rate presented a challenge due to a very early start on the day of checkout. We sincerely apologise for any inconvenience and discomfort you experienced during your stay, but we would like to thank you for identifying an under-performance in our cleaning standards. While I'm pleased to read you found our staff friendly and location great, it however saddened me to read that was all you liked about your stay with us. I wont be staying again. Sincerely, Courtney Assistant Front Office Manager, Dear Caroline, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I was trying to sleep in the next morning & first had knocking on my door which I ignored & then not long after my phone was ringing forcing me to fully wake up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager, Dear Marina, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. Rudy A. Unfortunately, being an older hotel, the building itself has a centralised air-conditioning system, due to which we do not have individual temperature controls in the room. Adelaide Zoo is 20 minutes' walk away. We have introduced intensified hygiene & prevention measures to ensure your safety and are accredited under The ALLSAFE label. Grosvenor Hotel Adelaide is 10 minutes’ walk from both Adelaide’s city centre and Adelaide Oval. Luckily Manoj was working on the desk. Hotel facilities also include 24-hour reception, parking and internet … Mercure Grosvenor Hotel Adelaide - Offering a luggage room, a safe deposit box and a parking, the 4-star Mercure Grosvenor Hotel Adelaide is located near Adelaide Convention Centre. Staff were creative in finding a solution to ensure that I made my travel connections and yet didn't miss breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danielle Assistant Night Manager, Dear Shirin, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. Free WiFi in-room and property wide This Adelaide hotel provides complimentary wireless Internet access. 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