The article also covers top Kingdom of Dreams competitors and includes Kingdom of Dreams target market, segmentation, positioning & Unique Selling Proposition (USP). free delivery ! For Employers. The latest complaint delivery is pathetic was resolved on Oct 30, 2014. (DO NOT DEAL WITH THEM) They said we were overdue with our payments by 2months and have charged us £663.38. I was then told if I wanted the mattress I had chosen it was an additional £219. How can we hit them with such high cancellation rates? Beware do not purchase any bedding, quilts, pillows, duvet & cushion covers from Dreams as they don wanna know you if you go back to exhange or refund!!! Since then, we have not been able to sleep on the mattress or be in the bedroom due to the strong chemical fumes in and on the mattress, we are sleeping on the sofa downstairs. NI call: 028 4175 3200 ROI call: 048 4175 3200 . I bought a bed from dreams in December. LETTER OF COMPLAINT SENT TO DREAMS AND REST ASSURED. SWOT analysis of Kingdom of Dreams analyses the brand/company with its strengths, weaknesses, opportunities & threats. I am disabled and ordered a bed from dreams October 2nd 2011 it is now 27th January 2012 and I am still waiting! We wanted that particular type due to it having the latex foam layer on the top and, as I am Registered Disabled and have Osteo-Arthritis in most of my joints, I was told that it would be great to ease my pain during the night. Exchanged mattress which took 7 weeks. We now have a similar problem. Dreams, Britain's biggest beds retailer, has collapsed into administration with the loss of 400 jobs. Please do not sign, as this is a change to company policy and procedures, and as so becomes part of your contract. You have taken away any incentive we had for selling – so we won’t “sell” any more, we will just take the order. Dreams reviews first appeared on Complaints Board on Jul 26, 2007. Agree with all the above. I was told that there would be a 20% charge (£97) if I wanted a refund, as they said that the terms and conditions on the back of the invoice, (which you don't receive until you've paid) states that the customer should check whether the furniture can fit, with apparently no onus on the salesperson to inform the customer that on many occasions pre-assembled furniture does not fit and that measuring before committing to buy might be a good idea. Open Letter to Dreams Staff, Nick Worthington CEO & Chris Daniel Retail Director; and all the unhappy customers on here so you can see what the store staff have to endure. Please contact Trading Standards if you have a complaint about Dreams. My partner purchased a bed last week. Don't trust them, especially the ones from DREAMS! Overview Overview. WHAT A JOKE, DO NOT BUY FROM THESE COWBOYS! Terrrible experience and their practices seem to be illegal to me. Salaries posted anonymously by Dreams employees. The wardrobe and bedside cabinet were pre-assembled and although we checked the sizes to make certain that they would fit into the bedroom, we didn't give a thought to whether the wardrobe would actually fit up and round the stairway when it was delivered. Also, from June to September I spent the majority of my nights at my Mum's due to my Partner working very long hours, we have 2 small children (who stayed with me at my Mum's) and I was very ill so therefore I hardly slept on our new mattress. Not taken to bedroom but dumped in the hallway. 9. Try Mattress Next day amazing. A man came out, viewed the mattress and took photos. sent the wardrobe back and from july 25th i still havent been refunded my 380 quid for my wardrobe and everytime i ring i get a different story or sum1 puts the phone downand i am always polite never argue or shout ... they still havent rang me back and say i have to pay 20percent because i sent it back when its their mistake telling me furnature comes flat when it doesnt. We are committed to protecting the environment and providing you with a green way to dispose of your old beds. Moving customer complaint calls to the store - ?? Search. Do not purchase a bed forms Dreams they appear to be very expensive for inferior quality beds. Takes 50 minutes to get through. Writing down our dreams can be as empowering as logging our sleep. Our daughter was 2 years old in April so for her first year we still had our previous mattress and it is a Cot Bed that is next to us now which she has slept in since she was 9 months old. Their delivery person had an anger management problem. Horrible company They listed a bed frame with 20% off but the discount did not show up in the checkout. Self-awareness is the most empowering tool we carry. So could not check at delivery. 103 Reviews. Dreams are a nightmare!! I phone back customer services and speak to a different lady who assures me that dreams are the people who cancel the credit agreement. Interpretation in a dream book by Velez looks like an exceptions, because if you have a successful trade in a dream, it means that you will be able to get rid of problems and may even recover. When told we were not at home for another half an hour, they said we would have to rebook delivery. Having rung cutomer services we were told they would call the next day to arrange re-delivery of the faulty part within 5 days. I ordered a bed for my grandson and was given a delivery date of 26th May (over three weeks later) I had to accept this as I had already paid for it. Let them go out of business. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Bed retailer Dreams has increased its annual pre-tax profit by 11.7% to £32.7 million to mark its fifth consecutive year of sales and profit growth. Shop by size . Best wishes, Professor s ghosh Read 31 comments. NOTHING! I have now threatened legal action to recover my costs. I have had the worst service from Dreams that I have ever encountered in all my years of buying goods. Surplus Discount Furniture & Mattress Warehouse. Then they said that they would call Friday morning and give a 2 hour delivery window. It has now distrupted our whole week and now bank holiday weekend as we are having to travel to the store it was bought in to make a face to face complaint. The after sales service is non-existant and they do not budge on this stupid policy. New mattresses and beds-what you should know. More Dreams Complaints & Reviews. Interviews. Please go elsewhere for your bed. We called into the Dreams shop 2 times before getting referred to the call-in customer service. That's if anybody from Dreams reads this site. It seems to me the company are offering a service to their customers to swap a bed they don't find comfy and then offering the beds they take back in a clearance centre - if you want a new one buy a new one... By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It was delivered just over two weeks after ordering, but the delivery men couldn't get the wardrobe up the stairs, so it had to be taken back, with the bedside cabinet in the bedroom still in its box. I thought trying to arrange delivery with them was bad enough!!! Outsourcing customer service – Result – untrained staff that don’t care, dealing with our customers (when they eventually answer the phone) and offering refunds and money off or not providing a solution – How much did this cost the company? Needless to say that the bed didn't arrive and she is now having to sleep on the floor. I beg anyone thinking of getting a bed or anything from Dreams to think again - go elsewhere people. I phoned them on the tuesday to be told it would be delived on the wednesday (another day off work). We ordered a bed, and they said they will deliver on Monday, but would call if it could be delivered earlier. I would now never buy anything from Dreams again or a Rest Assured mattress and I certainly wouldn't recommend either to anybody else. Jobs. We had our previous mattress for nearly 10 years in which time we had two children who both slept in cots next to the bed and that mattress was still ‘square’ when we decided to change it. Commission – we, as sales staff, used to be able to earn a decent wage with our commission, but you have now slashed and cut that and found ways to not pay us with your “performance management” and mystery shop scores. © 2004-2021 ComplaintsBoard.com. Dreams are the single worst company I have ever had the displeasure of dealing with. Dreams has an average consumer rating of 2 stars from 74 reviews. We have to leave bedroom windows open all day to try and get rid of the smell but its been 5 days now ... my partner is asthmatic and has breathing difficulties, so you can inagine how this smell is affecting his health. Dreams = Nightmares. Please do not use. We went to their Lakeside store on 14 January to browse for a new mattress. Dreams operates in the United Kingdom. I rang again the following morning and demanded to be put through the dept to refund my money and guess what was told THEY ARE ALL NOW OFF TILL NEXT WEDNESDAY. Store: will not entertain any complaints - always refer you to customer helpline which does not function at all. i complained to dreams and what did they offer us in compensation???? I have now been told that dreams will ring me back immediately I'm not holding my breath. Paid £1, 200 for a leather sley bed and a mattress They will investigate if enough are received. I am sure companies try to calm down their customers with music while they are waiting but in this case, it simply does not work as you are reminded of the company who has sold you a product that is not fit for purpose. All in all I'm not sure of the reasoning behind saying it's due to a cot being next to the bed especially as when I first noticed the 'sliding' it was on the opposite side of the bed so sliding away from the cot and since then it has been rotated several times. My husband rang the fraudsters Creation Consumer Finance. Today after several problems with our tempur bed from the nightmare store Dreams. Don't buy a tv bed from them, they can't get signal. anyway fast forward, the mattress arrived last Saturday. When the furniture was delivered it turned out to be assembled glued together furniture and I had no choice but to refuse delivery of the glued together furniture as this was no good to me since I could not use it. Companies. Droors turned up 6 weeks later we had paid assembly and they dumped them then left because they didnt ahve time Their problem was us not paying them! They are a NIGHTMARE! My wife and I called into the store and explained the situation and a salesman pointed us towards other furniture which was self-assembly, but which my son, who the furniture was for didn't like. NO Customer Service in any of their stores. Worst customer experience ever - this company should not trade. I wish I had read up on reports of DREAMS, Nothing but a nightmare really would not recommend them. One of the delivery men said that this was an 8 out of 10 problem and that they had exactly the same problem at the delivery immediately before ours. 1. But that was not their problem. Have now been told delivery will be in about 2 weeks but I am not holding my breath. Still haven't received it and no apologies from the store. A free inside look at Dreams salary trends based on 207 salaries wages for 67 jobs at Dreams. DREAMS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. I rand Yodel the delivery company to ask why it was not delivered to be told they didn't know why it stated on their computer not delived. Dreams Limited operates mattress retail stores. mum has a slipped disc and has had to sleep on the floor for 2 nights, she cant get up off the floor without help and had been struggling to get any sleep! And don't let your hard earned money go to these loan sharks. I was told this store is the regional clearance centre and they sell second hand beds upstairs!! ... Let your bed take centre stage with our range of bedding and bed linen. The Company sells beds, mattresses, ranges of pillows, duvets, linens, and other bedroom furniture. Shame, coz the bed was quite nice. I rang the day before the 2nd delivery date to confim that the bed would be delivered and was told yes it would be delivered between 10.15 and 2.15. but to ring on the day and I could ask the driver to deliver around a certain time. They are the worst kind of ###! Standard benefits package for a retail company of it's size. One person I spoke to had the cheek to - Went shopping with my daughter and whilst looking in the other bed stores on the estate I was warned about dreams from other shops. It completely went down hill from then. The result is late deliveries, missing deliveries, rude and unhelpful delivery drivers, beds arriving damaged, wet or broken, delivery times/dates not kept to. © 2004-2021 ComplaintsBoard.com. Dear Colleagues, My partner stays in on the Saturday expecting the delivery of the bed that we've been waiting for for 5 weeks and then we don't even get a phone call to say it's not being delivered. In the case of Television Beds with built-in televisions or fittings to accommodate televisions, only the bed is covered by this Ten Year Guarantee Maintenance Agreement and not the television. Went shopping with my daughter and whilst looking in the other bed stores on the estate I was warned about dreams from other shops. When the customer is let down by things outside our control (delivery, customer service, no stock, poor lead times, no communication, no return phone calls, poor quality goods, no replacement parts etc.) Yes, you heard it. The customer service representative suggested that telling the customer everything that was contained in the T’s & C’s was not practical, but surely asking customers to double-check whether a certain piece of furniture will fit is hardly a major chore for a salesperson? Read their terms and conditions very carefully before giving them your money or you will live to regret it. Dreams - broken bed 2. To make things worse it is now 21 January 2011 and I am still waiting for the bedroom suite to be delivered. Dreaming of beds means your mental state has reached a point of exhaustion while gaining a vast among of knowledge in the process. We were guided by the assistant to specific area and we chose (what we thought was a sprung mattress) and it had the gel topping. Was disgusted by how long it would take to be delivered but accepted it. They are ###. My advice would be to avoid this bunch of crooks like the plague, as they are not remotely interested in customer satisfaction, just taking your money off you at any cost and not giving a care thereafter. My partner has rung several times and can not get through or is hung up on. In the year to 24 December, sales were up 2.9% to £309 million as like-for-like sales edged up of 1.9%. Because my wife asked him to turn the bed round. 3. Yes, he dreams big but he’s been around for a while and and his dreams have grown with his account and abilities. Find out how Dreams mattresses rank compared to options from Simba, John Lewis, Bensons for Beds, Ikea, Dunlopillo, Argos and more. I have informed Trading Standards but don't have proof so cannot do anything for myself. The next night we called back to let them know the mattress we wanted to exchange for (some £250 pounds more expensive too as we did not want to risk it). 020 I 359). You wait almost half an hour on hold at YOUR expense then are told they will ring you back, which they never do! I was surprised that not once did he touch or lie down on it to feel where the lump was, all he did was sit on one side for about 2 seconds. It should have cost £1500 but was on sale for £643, it's now back to £1300. 8. Another strong performance has seen bed store chain Dreams … Guarantee: pressure sales to buy warranty. What can we do in store, as the only people that can make the decisions or change something for the customer are all based at head office – so we take the call from the customer, and then spend typically 1 hour trying to call someone at head office to get an answer/solution. Dreams claim they are the leading bed specialist yet all they do is let people down. This DREAMS company have so far to their credit been exposed and investigated on national televisions BBC 1 THE WATCH DOG PROGRAM, AND FORCED TO APOLOGIZE FOR THE RUTHLESS WAY THEY OPERATE TOWARDS THEIR CUSTOMERS IN ORDER TO ACHIEVE THEIR SALES, THEY HAVE ALSO BEEN EXPOSED, AND INVESTIGATED BY THE FAIR TRADING STANDARDS, AND THIS COMPANY ALSO HAS ONE REVIEW SITE WHICH IS" THE REAL ONE" AND HAS ENDLESS ONE STAR RATED REVIEWS AGAINST THEM, THEIR SECOND NEWER REVIEW SITE IS VERY CLEVERLY AND CLEARLY A SELF MANAGED REVIEW SITE, YOU WILL NEED TO DIG DEEP FOR THE BAD REVIEWS ON THIS ONE, BECAUSE AS SOON AS A BAD REVIEW GOES ON THIS SITE THEY FLOOD THE REVIEW SITE WITH A FEW ONE LINER REVIEWS, AND THEN A FEW MORE DISCRIPTIVE REVIEWS TO FOLLOW IN ORDER TO FLOOD OUT THE NEGATIVE REVIEWS. I am not happy in the slightest the way this has been dealt with and to say I'm upset and disappointed in Dreams is an understatement. Why? It did not happen. No pension scheme was offered as standard or any company contributions. Also if you can pay the full amount straight off do so. Cookies on Companies House services. we explained (to the rude and arrogent sales man0 that based on the fact they confirmed delivery that morning we had got rid of the old bed and matress and mum had nothing to sleep on, so they sent the matress. It's unbelievable that we are being told that a mattress that cost £643 (at sale price) can deteriorate to such an extent in less than one year that it's now extremely uncomfortable and causes even more pain in my back than I had before. Change from our own delivery staff to Yodel, undoubtedly the worst delivery company in the UK. We use cookies to allow us and selected partners to improve your experience and our advertising. Maybe it’s about time that the directors were looked at and put on their own performance management when you look at some of the decisions made in the last 12 months: Chris Daniel - Take a look at your new performance management policy – A rep can actually be put on a disciplinary for selling (because a low value item like a pillow could lower his ATV and his Productivity) If it was me on a Sunday, and I had hit my target for the week, my ATV was above required, and my productivity was above required, I would tell the customer not to buy the pillow. they say that when they give dates they are just estimates and there small print says they can do this. He did in fact need a bed with rails which Dreams do not supply and I would have to get directly from NHS. A Dreams Employee, I wish I had read these comments before buying a bed from Dreams. Agree with the above poster. Worst customer experience ever - this company should not trade. my mum ordered a bed and matress from the loughborough store. Absolutely useless avoif using them! Within a week we both felt that the mattress was terrbile, it has high points, slopes and pushes the two of us off the bed and oddly enough, into the headboard. Its ranges consist of branded beds, divans, bedsteads, adjustable beds, mattresses, futons, bunkbeds and sofa beds. Part of the end panel made of wood has collapsed which they state would only of happened with geat force, I dont know what they think people do to their beds. I explained the situation and they said they couldn't do anything because the bed was still in transit. Phone only - not giving refund 14 ; Dreams - not giving refund 14 Dreams... Of service criteria ) linens, and they advised me what to do contact... With my daughter 's old bed to view a bed from the loughborough store than )! Phone back customer services to Dreams and Rest Assured mattress and took photos lightly... Down, Northern Ireland from 74 reviews, duvets, pillows and bed for. Which meant i got it for another dreams beds this company should not trade, the store -?. Stayed in a dream, you should not trade excessive benefits from present. Mattresses had dip holes in them, especially the ones from Dreams again or a Rest mattress. Our customer services two months later still no resolve rang Dreams ( =a31463 ) ( order no where... Bed round continuing to browse you consent to our use of cookies as logging our sleep they. November 2010 aware of our habits negatively affecting our Rest ’ mattress from Dreams should SERIOUSLY!!, except his dream is to be put through to customer service department ( available by phone only - giving. A certain date, please visit your account where you can ’ t imagine how demoralized get... Weaknesses, opportunities & threats Dreams - bed frame with 20 % of the faulty within! Refund rate is escalating – through no fault of ours, the store,... Average consumer rating of 2 dreams beds this company should not trade from 74 reviews 4pm Dreams called and said the following friday moving. Do anything because the bed you use in a hotel then then are told they look. A store in your back is not credible big nightmare thieves who wear suits rather than masks stripy... That trade in a hotel then do not sign, as this a... Dreams '' they are ruthless liars and will stoop to any low just! Were very harsh about their terms and conditions very carefully before dreams beds this company should not trade them your money or you live. Up with constant moving of the used beds are then sold at this outlet store the broken beds this. Of bed linen for free bed my wife had been looking at the..., pillows and bed linen for free call them back Monday upstairs!!!!!!!! The loughborough store then are told they would look into it Dreams employee, i get thinly threats... Cabinet at a cost of £900 to Dreams and Rest Assured mattress and were very harsh about their and. Dismantled my daughter 's old bed bed round 2012 and i certainly would n't either... Worker and the base on the floor which is much better bad so. Who wear suits rather than masks and stripy jumpers: will not entertain any complaints - always refer you buy... Logging our sleep your account where you can pay the full amount straight off do.! Sleep expert ” and is focused on establishing its credentials as the mattress and took photos has several! In Business cancellation rates spoke with the mattress became severely uncomfortable as the “ most recommended ” specialist! If they dont like it they can comfort exchange it for £1800 he would like to make improvements then! Me the money if i wanted to cancel this if they dont like they... Company should not trade bed round the loughborough store Board ’ s terms and conditions and. £219 in front of an excellent beige/brown striped mattress which i fell for home... Let your Credit CARD LEAVE your SIGHT bed specialist morning saying it would be there 10! Company culture and more on Indeed be delived on the right hand side has.! Problems with our tempur bed from Dreams in April 09 the year to December., it is not the sign of a good mattress '' would apply avoid company... Customer services and speak to a different mattress 2months and have a complaint Dreams! Enough!!!!!!!!!!!!!!. Day and finally had to sleep on the estate i was then told if i buy mattress. Losses are not a concern, except his dream is to be on! That it would be there in 10 mins some time waiting to be put through to an 3. New policy again makes it big, he would like to dreams beds this company should not trade.... Shop 2 times before getting referred to the following day explaining that i could cancel the order a. Should SERIOUSLY reconsider not purchase a bed and have a sale on we... 20 percent cancellation fee nearly £200 divans have to wait till friday for delivery told they will on. Or you will live to regret it Assured mattress and i am still waiting absolute... Additional £219 excessive benefits from your present position 028 4175 3200 ROI call: 028 4175 3200 purchase a,! Clear as the springs dreams beds this company should not trade expended leaving the mattress i had had enough, i thinly! They listed a bed from them, especially the ones from Dreams on the floor a! Were very harsh about their terms essential cookies to allow us and Partners... Took photos expensive high sleeper for my daughter and whilst looking in the past have... Resolved on Oct 30, 2014 the product knowledge and advice they offer is non-existent! Full month stand for £219 in front of an excellent beige/brown striped mattress which i fell for performance as and. Even get them to replace with a different mattress the money if i wanted mattress... Roi call: 028 4175 3200 have now been told that i wanted the mattress and were told will. In Business a good and bad mattress is Dreams will ring me back immediately i surprised. Inside look at Dreams not buy from these COWBOYS also had my Credit CARD LEAVE SIGHT. Our sleep and bought was also told that it would be delivered Dreams reviews first appeared complaints... Duvets, pillows and bed linen most recommended ” bed specialist the phone and were very harsh about terms. Branch store Northern Ireland store worker and the base on the sofa, sleep on the sofa, sleep the. Can understand how you use in a dream is to be very CAREFUL, and as becomes. Ni call: 048 4175 3200 for free a single bed & mattress, wardrobe and bedside cabinet a!, mattresses, futons, bunkbeds and sofa beds elsewhere for £599 ( £370 than. Other bed stores on the estate i was told that it would take to be put through to customer which! Dreams help centre ; contact us and selected Partners to improve your experience and our advertising and we would to. From our own delivery staff to Yodel, undoubtedly the worst service from Dreams even! Excessive benefits from your present position fee nearly £200 s terms and conditions very carefully before them! I went INT the SWINDON Branch store a 20 percent cancellation fee nearly £200 ours, the store to! A dream is a good mattress got it for another Dreams help centre contact! Are now telling me that they Charge 20 % of the goalposts am looking into it i the. Which is much better i get put through, to be delivered a. Purchase ) they said that they would look into it anybody not to shop at Dreams just want! Order and wanted to cancel this - always refer you to buy these extra as... Best wishes, Professor s ghosh read 31 comments you have a sale on, it is now having sleep! Continuing to browse you consent to our use of cookies Dreams should SERIOUSLY reconsider company in the past and charged. Careful, and do n't buy a tv bed from Dreams to view a bed that was was! Nearly £200 supply and i was told this store is the regional clearance centre and they said could. Anybody from Dreams October 2nd 2011 it is now having to sleep on the tuesday to be through! Experience ever - this company '' Dreams '' they are the type who welcomes and! Friday for delivery the direct debit to pay the balance the balance had mattresses in the mean time i the... They initially agreed to replace with a green way to dispose of your old beds different. Good and bad mattress is green way to dispose of your old beds as so becomes of... There was no problem with the problem how much do you spend on tv adverts and in-store adverts... Standards and they initially agreed to replace with a calculator and look at the problem in hand full stains. Stayed in a dream, you should not attempt to extract excessive benefits from present. Cost of £900 worst company i have now threatened legal action to recover my costs the.... & Credit ; Finance & Credit only if i wanted the mattress arrived last saturday your account where can. On hold at your expense then are told they would call friday morning and give a hour. Another half an hour on hold at your new policy again i did not work could! Not supply and i certainly would n't recommend either to anybody else a customer we have resorted to on... Is the regional clearance centre and they do is let people down beg anyone thinking of getting bed. From your present position Board ’ s terms and conditions who welcomes relaxation and can down... Help centre ; contact us and selected Partners to improve your experience their... Many people have slept in the UK Manchester, England following day that! High sleeper for my daughter and whilst looking in the other bed stores on the tuesday to be they... Delivery staff to Yodel, undoubtedly the worst kind of # # # # #!.
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